Refund policy

Return & Refund Policy

Thank you for shopping with us.

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging with all tags attached

  • You must provide proof of purchase or receipt

How to Request a Return

To request a return, please contact us on WhatsApp: +91 77 47 814 888.

Once your return request is reviewed and approved, we will provide instructions on how and where to send the product.

⚠️ Important:
Items sent back without first requesting a return and receiving our approval will not be accepted and may be rejected.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately so we can review the issue and arrange a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Customized or personalized products

  • Personal care or hygiene products

  • Sale items and gift cards

However, if these items arrive damaged or incorrect, please contact us and we will assist you.

Exchanges

If you wish to exchange an item, please request a return for the original product first. After the return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at:
📧 rosindiafashion13@gmail.com